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Software SOP · Casualty coverage

When Martínez is out,
the line cannot wait

Martínez has been on that machine for 20 years. He knows exactly what to do when he fails, what order the steps go in, what should never be skipped. Today he is in the emergency room. What happens now?

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Assisted implementation · No commitment

40%
of those responsible call the expert directly when someone is missing
Survey REELEVO, 2025
7,2%
average absenteeism rate in Spanish industrial SMEs. In 40 workers: ~3 absences per day
Shortcut
The substitute finds the position process on the machine, without depending on locating the expert
What happens today in most workshops and factories

The knowledge of the expert lives in your head. And when it is missing, the plant notices it.

They are not extreme cases. They are Monday morning of any week.

Monday 7:30
Unexpected medical leave

Martínez warns at 7:15. His replacement hasn't touched that machine for 6 months. The boot process has 12 steps and 3 of them are critical. No notes. Without manual. With no one knowing exactly what to do.

Without REELEVO: The manager calls Martínez. He gets him out of bed. He puts him on speaker for 40 minutes.
With REELEVO: The substitute finds a clear reference. You have the step by step of the position available where you need it.
Long low
Long-term sick leave

Martínez has been out for 3 weeks. The first days you called. Now you can't anymore. The substitute has learned "more or less" but continues to make mistakes in critical steps.

Without REELEVO: 3 weeks later, no one knows for sure if the process is being done well.
With REELEVO: Martínez's process is documented. The substitute follows with clear reference and less reliance on memory.
Planned retirement
The expert who leaves in 6 months

You know that Martínez is retiring. You've been telling yourself for months that you have to document your processes. Time passes. And one day he leaves.

Without REELEVO: The day you leave, you take 20 years of knowledge with you. And it doesn't come back.
With REELEVO: In 30 minutes per process, Martínez's knowledge is captured before he leaves.
Contingency plan for casualties

The expert process, available on the machine

Martínez's knowledge stops being in his head and becomes available to any substitute at the exact point where it is needed.

📵
No one calls those who are on sick leave
The process is available on the machine. Martínez's knowledge is yours, not his. Regardless of whether you are on sick leave, on vacation or have already retired.
The result

Less need to call the expert to resolve the basics of the position.

⚡
The substitute starts with a clear reference
Find what to do in the position, follow the expert's instructions and gain autonomy without depending on long tutorials or unnecessary waits.
The result

Less time until starting with the correct standard of the position.

🛠
If a problem arises, there is a step-by-step incident guide
Each step can include variants of incidents: what to do if the pressure is low, if the material is wet or when to notify the supervisor. The substitute has more context to act without improvising.
The result

Common incidents are better documented and escalated to the supervisor only when necessary.

✅
All steps in the correct order
The process that Martínez documented is executed the same every time. Without the 3 steps that "everyone knows" but that new people skip. No variations depending on who is there that day.
The result

Fewer errors and more consistency when it comes to covering an absence.

Three steps

How to activate the coverage

You don't need a heavy project to start. You can document critical processes and leave coverage better prepared.

01

The expert captures his knowledge

Martínez captures each step of the process. A complete process in less than 30 minutes. You can do this at any quiet time.

02

Ready at the post

Knowledge is available right where it is needed. No one has to remember where the manual was or who to call.

03

The substitute works more safely

Follow the position reference, use the incident guide if you need it and the startup stops depending on improvising.

See the full flow →
Are you interested?

Start before
the next drop on Monday

Documents the first critical processes today. When the next casualty comes, your casualty contingency plan is ready.

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